Orders and Shipping
How long does it take for delivery?
Sea moss gel is made fresh to order, so please allow 3-5 working days for delivery. Orders placed between Saturday and Tuesday will have a quicker dispatch time as we have limited courier services over the weekend. Once dispatched, all orders are sent on a next day service and we use Royal Mail couriers for Scotland and NI orders and DPD for any other UK orders.
Do you ship internationally?
Currently, No. We only ship to the UK.
I've noticed a mistake on my order confirmation to my shipping details - What can I do?
Send us an email ASAP at orders@oneselfwellbeing.co.uk with your order number and updated shipping details so that we can do our best to update your details before dispatch.
How can I track my order?
Once your order is dispatched, you will be sent a confirmation email with your tracking information and courier service. DPD will contact you about your upcoming delivery on your contact information provided at the time of order. You will also be given a 1 hour time slot on the day of delivery so that you can ensure you are able to receive your parcel, or provide leave safe instructions should you not be home.
What should I do if my order is delayed or hasn't arrived?
Get in touch ASAP! Especially if your order contains Sea moss gel it is important that we act fast to avoid the product spoiling. Send us an email at orders@oneselfwellbeing.co.uk with your order number and delivery issue.
What should I do if I receive a damaged item?
Upon receiving your items, please contact our support team on orders@oneselfwellbeing.co.uk providing photos as per our policy so that we can investigate and issue any approved replacements.
I need to receive my order quicker than usual - What can I do?
You can always email our support team at orders@oneselfwellbeing.co.uk and we shall do our best to fulfil your request. Please be mindful that Sea moss gel needs to be prepared so this may not always be guaranteed.
What is your returns policy?
Due to the natural and perishable nature of our products, we do not issue returns. In the case of any other circumstances or specific concerns, please contact customer support team on orders@oneselfwellbeing.co.uk
Our Products
Are your products Organic?
Yes, we prioritise sourcing organic and sustainably harvested ingredients to ensure the highest quality for your health and safety as well as ensuring environmental responsibility.
How do I store my products?
Each product has different storage conditions and you can find these on each individual packaging as well product ‘important info’ tabs on our website. In summary, It is important Sea moss gel is kept refrigerated at all times whilst our other products are to be stored in a cool dry place.
Are there any allergens in your products?
Most of our products are free from common allergens such as gluten, soy and dairy. Please check the individual product labels and ‘important info’ tabs on our website for a full list of ingredients and possible allergen cross-contamination.
How do I know the right serving recommendation for each product?
Each product comes with specific serving recommendation on the labels and ‘how to use’ leaflets sent with your goodies! We always recommend starting with a smaller dose and to consult your GP should you have any concerns.
How can I see any results for third party testing?
Email us at orders@oneselfwellbeing.co.uk and we will provide you with our most up to date results.
Can I take your products if I am pregnant?
If you are pregnant we always recommend taking precautions at this special time however guidance on our product usage can be found on each product page across our website and on our blog pages. The information that we have provided is based solely on our research, experience and customer feedback. You should always conduct your own research to make an informed decision and seek professional advice before adding anything new to your diet.
I have a specific medical condition. Can I take your products?
We cannot speak on specific medical conditions and can only offer advice or information based on our own research, experience and customer feedback. You should always conduct your own research to make an informed decision and seek professional advice before adding anything new to your diet.
Are your products safe for children?
Most of our products are safe for the little ones to use, you will need to adjust their serving sizes. You can find our guidelines on each product page to help you make an informed decision.
Is your product packaging eco-friendly?
Yes! Your order arrives in 100% paper packaging so that you can recycle it. Look out for recyclable logos on the different product packaging to see which of those that you can recycle once you have used!
Subscriptions and My Account
How do I create a Subscription?
You can create a subscription through placing a recurring order on any of the available product pages. You can view all of our products available on subscription here.
How do I manage my Subscription?
To manage your subscription, you will need to create an account. Even if you have had an active subscription for some time with us, you will need to sign up here using the same email address registered to your subscription. Once you log in, you'll find everything that you need in the ‘my subscriptions’ tab.
How do I add products to my Subscription?
You can add one-time products through logging into your portal where you can benefit from 10% OFF as well as get free shipping on them. You will need to ensure that this is added and processed before any upcoming orders. It’s a great way to save more and try something new!
Can I pause or cancel at any time?
In line with our subscription policy that is highlighted at the time of order, after two billing cycles have been processed, you will be able to pause or cancel your subscription through your login portal.
How do I update my account or shipping details?
You can make any changes to your subscription through logging into your account and pressing the ‘my subscriptions’ tab.
How do I reactivate a cancelled subscription?
You will be able to reactivate any cancelled subscriptions through logging into your portal. You will be notified of any changes in price that may have occurred since, before any payment is processed.
Can I have multiple subscriptions on one account?
Yes of course! You can view all of your active subscriptions through our log in page.
How long does it take for my subscription product to ship?
Once processed, all subscription orders go through the normal order process and will be dispatched subsequently in line with our standard shipping terms which has a 3-5 day expected delivery time.
Discounts and Rewards
How does your rewards programme work?
Our rewards programme allows you to earn points with every purchase. You can then redeem these points for discounts on future orders. You can find out more and sign up here.
How do I apply a discount code to my order?
At the checkout, enter your discount code in the designated field and click “apply”. The discount will automatically be deducted from your total in line with its terms and conditions. All discount codes will only apply a discount once, and will not work alongside any other offers or promotions in store unless stated otherwise.
How do I apply a discount code to my subscription?
You can make extra savings on your subscriptions by adding a discount code to any upcoming subscription order in your portal. First you will need to log in and click on the my subscriptions tab. Once you locate your upcoming order, there should be a discount code box input for you to apply an extra discount.
Can I combine discount codes?
Unless stated otherwise, most discount codes will not be eligible to work alongside any other promotional offers or sales in our store.
How do I check my rewards points?
It’s easy! Just log in here and take a look. You would have earned points for every order placed in our store registered to your email address so be sure to sign up with the correct one!
Do rewards expire?
Yes, your points will expire if they have not been used for one year. That’s a whole 365 days without your natural superfoods!
Can I gift my points?
No, you cannot gift your points but you can refer a friend to store for a 10% discount off their first order.
Do you offer wholesale discounts for larger orders of a specific product?
We are not offering any wholesale discounts currently, but if you have any specific enquiries please drop us a message at orders@oneselfwellbeing.co.uk
Still need help?
Fill in the information below and a member of the team will get back to you within 48hours.
You can also email us directly at orders@oneselfwellbeing.co.uk